FAQs

1. What products do you sell on Tumazone?
We offer a wide range of e-commerce products including electronics, fashion, home essentials, beauty products, and more. Our inventory is constantly updated with new items.

2. How can I track my order?
Once your order ships, you'll receive a tracking number via SMS and email. You can track it on our website or the courier company's portal.

3. What is your return policy?
We offer a 5-day return window. Products must be unused, in original packaging with tags, and you must provide an unboxing video for verification.

4. Do you offer cash on delivery (COD)?
Yes! We offer COD across India. A small convenience fee may apply depending on order value.

5. How long does delivery take?
Standard delivery takes 3-7 business days. Express delivery (available for select products) takes 2-3 business days.

6. What if I receive a damaged product?
Contact us within 24 hours with photos/video of the damaged product and packaging. We'll arrange a replacement or refund immediately.

7. Can I cancel my order after placing it?
You can cancel within 1 hour of ordering by calling us at 7827207527. After that, cancellations depend on order processing status.

8. Do you offer wholesale/bulk pricing?
Yes! For bulk orders, please email us at tumazonecom@gmail.com with your requirements for special pricing.

9. How do I contact customer support?
Reach us at:
• Phone: 7827207527 (10AM-7PM, Mon-Sat)
• Email: tumazonecom@gmail.com
• WhatsApp: [Your WhatsApp number if applicable]

10. Are there any hidden charges?
No hidden charges! The price you see at checkout is what you pay. Shipping is free on all orders (except express delivery which has additional charges).

Still have questions?
Feel free to contact our 24/7 chatbot on our website or email us - we're always happy to help! 😊